Technical support and user documentation for Eyeware Beam App Skip to content

FAQ for Gaming & Streaming

What do I need in order to use the app?

The Eyeware Beam app requires the following to use head tracking and/or eye-tracking for gaming-related purposes.

Are there basic troubleshooting steps I can try if Eyeware Beam won't work?

We sometimes encounter users who can’t get Eyeware Beam to work because of basic Windows settings that prevent it from running properly. 

    • Firewall Issue: Add the Eyeware Beam computer software (Beam.exe) as an exclusion to your Windows 10 firewall. Do this by accessing the advanced settings of “Firewall & Network Protection”. Create a “New Rule” located in “Inbound Rules” to add the “Beam.exe”. The final step is to “allow the connection”.

    • Network Privacy: Select the Wi-Fi network icon on the right side of your computer screen taskbar. Click “properties” for your current Wi-Fi network. Select “private” to be sure that your iOS device and PC can find each other.
Which iPhone or iPad models work with the App?

The following iPhones and iPads are compatible with the Eyeware Beam app. 


  • iPhone 13 Pro Max
  • iPhone 13 Pro
  • iPhone 13 mini
  • iPhone 13
  • iPhone 12 Pro Max
  • iPhone 12 Pro
  • iPhone 12 mini
  • iPhone 12
  • iPhone 11 Pro Max
  • iPhone 11 Pro
  • iPhone 11
  • iPhone XS Max
  • iPhone XS
  • iPhone XR
  • iPhone X


  • iPad Pro 12.9-inch (4th generation)
  • iPad Pro 12.9-inch (3rd generation)
  • iPad Pro 11-inch (2nd generation)
  • iPad Pro 11-inch
How do I set up and use Face ID on my iPhone or iPad?

Please refer to the official Apple instructions to set up and use Face ID with your iPhone and iPad model that supports this feature currently required in order to use Eyeware Beam.


Learn which iPhone and iPad models support Face ID.

How do I turn on head tracking in games?

Load one of 190 compatible games  after installing the  free OpenTrack PC software.

In the “Game Options” menu please follow this path: Settings > Camera customization > Head Tracking TrackIR > turn ON.

Additionally, you may need to change the game setting to run in “borderless fullscreen windowed” mode in some games.

Refer to our head tracker guide for more detailed instructions.

Does the app collect biometric data?

No, Eyeware Beam does not generate or store any biometric data. Our iOS app and counterpart computer software only turn your iPhone or iPad into a device that only tracks the “motion signals”.

According to the GDPR (General Data Protection Regulation) definition of biometric data, it relates to data that can be used to uniquely identify a person. Although Eyeware Beam generates head tracking and eye-tracking data, it is a big stretch to say that those signals can be used to uniquely identify a person. Moreover, Eyeware Beam does not store any tracking data.

Nevertheless, we deeply care about the privacy of our users and we take additional measures to protect you. Developers whose software programs interact with eye and/or head tracking data using Eyeware Beam must comply with our terms of use that require that they have to seek active consent and inform Eyeware Beam users how they are using the head and eye-tracking data provided to their software programs in real-time.

Will the app still work without mounting my phone directly in front of me?

We offer bottom positions available for monitor setups, and side positions available for laptop setups. If you use a monitor and can’t place the phone beneath it, there is a solution.


Beam uses Opentrack to interface with your simulator game. Within Opentrack you have the option to define the default camera offset. Here is an in-depth explanation.


How to compensate for camera angle in Opentrack?


Placing the camera on that table on the right should work in terms of angle offset that we can still track. Tracking a distance of 1-1.2m (3-4ft) between the camera and your face is enough. There will be a loss in tracking accuracy and/or smoothness if the phone is placed too far away from the user.

Why am I unable to calibrate my device correctly?

Please check the following:

  1. The phone is in a stable position (it does not wiggle or slide)


  2. The room is well illuminated (your face is not in the dark)


  3. The internet connection is stable (i.e a slow internet connection will affect performance)


  4. There is no firewall blocking the connection of the application
Does the app perform better with newer iPhones?

Eyeware Beam may run more efficiently with newer generations of iPhone or iPad due to higher CPU. However, the GPU cannot create frames as fast as needed once the quality or resolution reaches a certain higher level. That is why we say that a higher CPU may improve the performance but this is not necessarily always the case.


Similarly, we aim to support and provide mostly the same user experience on all iPhone and iPad models that have a Face ID camera. Eyeware Beam doesn’t use Face ID itself, which is Apple’s face recognition technology. Instead, we built Eyeware Beam with our proprietary technology that requires a device with the camera model used by Face ID.  That is why we can confidently say that any iPhone or iPad with Face ID will work similarly with Eyeware Beam.

Why won't the PC software load after I installed it?

Eyeware Beam is set to run in the background. You can locate the software in your Windows system tray located in the Windows Taskbar. This is usually at the bottom right corner of the screen. The purple Eyeware Bear logo will be found beside the other miniature software icons.

FAQ for Developers

What is an eye and head tracking enabled PC application?

An eye and head tracking enabled PC application is an app in which the software can react to head movements, eye movements, or more specifically, where the user is looking at any given time.

This includes applications in which the content changes according to the gaze, a vtubing avatar is controlled with your natural head and eye movements, a window can be selected with your eyes, an NPC (non-playing character) reacts when you are looking at them, or even applications that are used to research user experience. The possibilities are endless.

Why should I use Eyeware Beam as a head and eye tracking app instead of buying a classic eye and head tracking hardware device?

With Eyeware Beam you can reach a wider audience. It’s more likely that the end-user of your app has a TrueDepth enabled iOS device (eg. iPhone 12) than a single-purpose eye tracker device at home. 

Both the head and eye tracking run entirely on the iOS device. This means that the end-user won’t have to worry about wasting CPU/GPU resources. This makes it ideal for gaming or streaming experiences, amongst others.

Can I distribute my eye and head tracking enabled application to my end users?

Yes. You may distribute the eye and head tracking enabled app(s) that you have built with the Eyeware Beam SDK license .

End-users must have the iOS Eyeware Beam app installed and running with an active subscription to use these functionalities that are integrated within your app.

Do you offer a free trial?

Almost. We give you most of the experience for free when you download the SDK. You may inspect what’s in the package, review the documentation, and study the code samples that our developers thoroughly tested.

The only difference is access to the eye and head tracking data in real-time. That requires
an active subscription. 

We do also encourage you to explore the Eyeware Beam app in games and with streaming to observe what it can do and its performance.

We encourage you to purchase an annual subscription inside the app when you are satisfied with its capabilities.  

Can I purchase a one-off license?

The Eyeware Beam API is offered only as an annual subscription. A user may purchase the in-app subscription and immediately cancel afterward to lock in a one-off license valid for one year that will not renew automatically.

Do you offer support?

Yes. Our support team is here for you, from Monday to Friday, between 9 am – 5 pm (Central Eastern European Time). We offer timely replies so that you can focus on building your product.

Have any apps been built by the community using the Beam API?

Third-party developers and independent software vendors are currently working on building apps with the Eyeware Beam SDK. We plan to share any completed apps with permission from the developers.

If you’ve built an app with the Beam SDK and want to promote it within the community, please let us know about it in the #Beam-API-integration channel on our Discord server.

Can I record and analyze data with the Beam SDK for eye-tracking studies?

Yes. Please let us know if you publish a study with it. We would love to promote it.

Please keep in mind that you may not collect data to reverse engineer or replicate Eyeware Beam (e.g. training an AI). That is a breach of license.


Email [email protected] with questions or complete the form below