FAQ for Gaming & Streaming
The Eyeware Beam app requires the following to use head tracking and/or eye-tracking for gaming-related purposes.
- The Eyeware Beam iOS iPhone/iPad app and accompanying PC software.
- 2GB of free space on your PC or laptop
- iPhone or iPad that has “Face ID” with iOS 13+
- One phone support (or something to keep the phone stable on)
- Free 開放軌道 software to enable head-tracking in games
- Free OBS Studio software to enable streaming for eye-tracking
- OpenTrack Compatible PC game
We sometimes encounter users who can’t get Eyeware Beam to work because of basic Windows settings that prevent it from running properly.
- Firewall Issue: Add the Eyeware Beam computer software (Beam.exe) as an exclusion to your Windows 10 firewall. Do this by accessing the advanced settings of “Firewall & Network Protection”. Create a “New Rule” located in “Inbound Rules” to add the “Beam.exe”. The final step is to “allow the connection”.
- Network Privacy: Select the Wi-Fi network icon on the right side of your computer screen taskbar. Click “properties” for your current Wi-Fi network. Select “private” to be sure that your iOS device and PC can find each other.
- USB Connection: iTunes for PC is required to enable the USB connection with Eyeware Beam. Please see these additional USB connection troubleshooting steps if you are still unable to connect.
The following iPhones and iPads are compatible with the Eyeware Beam app.
- iPhone 13 Pro Max
- iPhone 13 Pro
- iPhone 13 mini
- iPhone 13
- iPhone 12 Pro Max
- iPhone 12 Pro
- iPhone 12 mini
- iPhone 12
- iPhone 11 Pro Max
- iPhone 11 Pro
- iPhone 11
- iPhone XS Max
- iPhone XS
- iPhone XR
- iPhone X
- iPad Pro 12.9-inch (4th generation)
- iPad Pro 12.9-inch (3rd generation)
- iPad Pro 11-inch (2nd generation)
- iPad Pro 11-inch
Please refer to the official Apple instructions to set up and use Face ID with your iPhone and iPad model that supports this feature currently required in order to use Eyeware Beam.
Yes, you may cancel the use of Eyeware Beam at any time. The cancellation can be managed through your smartphone subscription settings.
In the “Game Options” menu please follow this path: Settings > Camera customization > Head Tracking TrackIR > turn ON.
Additionally, you may need to change the game setting to run in “borderless fullscreen windowed” mode in some games.
Refer to our head tracker guide for more detailed instructions.
No, Eyeware Beam does not generate or store any biometric data. Our iOS app and counterpart computer software only turn your iPhone or iPad into a device that only tracks the “motion signals”.
According to the GDPR (General Data Protection Regulation) definition of biometric data, it relates to data that can be used to uniquely identify a person. Although Eyeware Beam generates head tracking and eye-tracking data, it is a big stretch to say that those signals can be used to uniquely identify a person. Moreover, Eyeware Beam does not store any tracking data.
We offer bottom positions available for monitor setups, and side positions available for laptop setups. If you use a monitor and can’t place the phone beneath it, there is a solution.
Beam uses Opentrack to interface with your simulator game. Within Opentrack you have the option to define the default camera offset. Here is an in-depth explanation.
How to compensate for camera angle in Opentrack?
Placing the camera on that table on the right should work in terms of angle offset that we can still track. Tracking a distance of 1-1.2m (3-4ft) between the camera and your face is enough. There will be a loss in tracking accuracy and/or smoothness if the phone is placed too far away from the user.
Please check the following:
- The phone is in a stable position (it does not wiggle or slide)
- The room is well illuminated (your face is not in the dark)
- The internet connection is stable (i.e a slow internet connection will affect performance)
- There is no firewall blocking the connection of the application
Eyeware Beam may run more efficiently with newer generations of iPhone or iPad due to higher CPU. However, the GPU cannot create frames as fast as needed once the quality or resolution reaches a certain higher level. That is why we say that a higher CPU may improve the performance but this is not necessarily always the case.
Similarly, we aim to support and provide mostly the same user experience on all iPhone and iPad models that have a Face ID camera. Eyeware Beam doesn’t use Face ID itself, which is Apple’s face recognition technology. Instead, we built Eyeware Beam with our proprietary technology that requires a device with the camera model used by Face ID. That is why we can confidently say that any iPhone or iPad with Face ID will work similarly with Eyeware Beam.
Eyeware Beam is set to run in the background. You can locate the software in your Windows system tray located in the Windows Taskbar. This is usually at the bottom right corner of the screen. The purple Eyeware Bear logo will be found beside the other miniature software icons.
Eyeware Beam has no direct affiliation or control over OpenTrack. We are aware of this issue and feel confident that Microsoft Windows Defender and antivirus programs sometimes mislabel OpenTrack as a virus or trojan.
However, the consensus from various internet forums is that there is no issue with OpenTrack. It can happen if OpenTrack developers do not digitally sign files with a certificate or do not do an extended validation (EV) code signing.
OpenTrack is an open-source project that has been made available to gamers for years and has a large global user base. We always recommend downloading the software directly from official OpenTrack Github website.
When moving the outside camera with your computer mouse, the interior camera may not move. If this occurs, navigate to documents > ATS > config.cfg.
Change the TrackIR value from ‘1’ to ‘0’. ‘0’ corresponds to controller and ‘1’ to head tracking. You will need to change this setting each time you want to switch.
Please keep in mind that Eyeware Beam has no direct affiliation or control over OpenTrack.
FAQ for Developers
支持眼睛和頭部跟踪的 PC 應用程序是一種應用程序，在該應用程序中，軟件可以對頭部運動、眼球運動或更具體地說，用戶在任何給定時間注視的位置做出反應。
這包括內容根據注視而變化的應用程序，通過您的自然頭部和眼睛運動控制 vtubing 化身，可以用您的眼睛選擇窗口，NPC（非遊戲角色）在您注視它們時做出反應，甚至是用於研究用戶體驗的應用程序。可能性是無止境。
The Eyeware Beam API is offered only as an annual subscription. A user may purchase the in-app subscription and immediately cancel afterward to lock in a one-off license valid for one year that will not renew automatically.
幾乎。當您下載 SDK 時，我們會免費為您提供大部分體驗。您可以檢查包裝中的內容，查看 文件，並研究我們的開發人員徹底測試過的代碼示例。
The only difference is access to the eye and head tracking data in real-time. That requires an active subscription.
我們還鼓勵您在遊戲和流媒體中探索 Eyeware Beam 應用程序，以觀察它的功能和性能。
Both you and each end-user are required to purchase the Eyeware Beam API through an in-app subscription. This includes the end-users who plan to access your head and eye-tracking-enabled PC application.
是的。您可以分發您使用 Eyeware Beam SDK 許可證構建的支持眼睛和頭部跟踪的應用程序。
End-users must have the iOS 眼鏡梁 app installed and running with an active subscription to use these functionalities that are integrated within your app.
使用 Eyeware Beam，您可以接觸到更廣泛的受眾。您的應用程序的最終用戶更有可能擁有支持 TrueDepth 的 iOS 設備（例如 iPhone 12），而不是家中的單一用途眼動儀設備。
頭部和眼動追踪都完全在 iOS 設備上運行。這意味著最終用戶不必擔心浪費 CPU/GPU 資源。這使其成為遊戲或流媒體體驗等的理想選擇。
Yes. Please let us know if you publish a study with it. We would love to promote it.
Please keep in mind that you may not collect data to reverse engineer or replicate Eyeware Beam (e.g. training an AI). That is a breach of license.
是的。我們的支持團隊在周一至週五上午 9 點至下午 5 點（中歐時間）為您服務。我們提供及時的回复，以便您可以專注於構建您的產品。
第三方開發商和獨立軟件供應商目前正在使用 Eyeware Beam SDK 構建應用程序。我們計劃在獲得開發人員許可的情況下共享任何已完成的應用程序。
如果您使用 Beam SDK 構建了一個應用程序並希望在社區內推廣它，請在我們的 #Beam-API-集成頻道中告訴我們 不和諧服務器.