The Eyeware Beam app requires the following to use head tracking and/or eye-tracking for gaming-related purposes.

• The Eyeware Beam iOS iPhone/iPad app and accompanying PC software.
• PC or laptop with Windows 10 (Mac support not yet available)

   

• 2GB of free space on your PC or laptop
• iPhone or iPad that has “Face ID” with iOS 13+
• One phone support (or something to keep the phone stable on)
• Free OpenTrack software to enable head-tracking in games
• Free OBS Studio software to enable streaming for eye-tracking
• OpenTrack Compatible PC game

We sometimes encounter users who can’t get Eyeware Beam to work because of basic Windows settings that prevent it from running properly. 

• • Firewall Issue: Add the Eyeware Beam computer software (Beam.exe) as an exclusion to your Windows 10 firewall. Do this by accessing the advanced settings of “Firewall & Network Protection”. Create a “New Rule” located in “Inbound Rules” to add the “Beam.exe”. The final step is to “allow the connection”.
  • Network Privacy: Select the Wi-Fi network icon on the right side of your computer screen taskbar. Click “properties” for your current Wi-Fi network. Select “private” to be sure that your iOS device and PC can find each other.
    
    
  • USB Connection: iTunes for PC is required to enable the USB connection with Eyeware Beam. Please see these additional USB connection troubleshooting steps if you are still unable to connect.

The following iPhones and iPads are compatible with the Eyeware Beam app. 

Please refer to the official Apple instructions to set up and use Face ID with your iPhone and iPad model that supports this feature currently required in order to use Eyeware Beam.

Learn which iPhone and iPad models support Face ID.

Yes, you may cancel the use of Eyeware Beam at any time. The cancellation can be managed through your smartphone subscription settings.

Load one of 190 compatible games  after installing the  free OpenTrack PC software.

In the “Game Options” menu please follow this path: Settings > Camera customization > Head Tracking TrackIR > turn ON.

Additionally, you may need to change the game setting to run in “borderless fullscreen windowed” mode in some games.

Refer to our head tracker guide for more detailed instructions.

No, Eyeware Beam does not generate or store any biometric data. Our iOS app and counterpart computer software only turn your iPhone or iPad into a device that only tracks the “motion signals”.

According to the GDPR (General Data Protection Regulation) definition of biometric data, it relates to data that can be used to uniquely identify a person. Although Eyeware Beam generates head tracking and eye-tracking data, it is a big stretch to say that those signals can be used to uniquely identify a person. Moreover, Eyeware Beam does not store any tracking data.

Nevertheless, we deeply care about the privacy of our users and we take additional measures to protect you. Developers whose software programs interact with eye and/or head tracking data using Eyeware Beam must comply with our terms of use that require that they have to seek active consent and inform Eyeware Beam users how they are using the head and eye-tracking data provided to their software programs in real-time.

We offer bottom positions available for monitor setups, and side positions available for laptop setups. If you use a monitor and can’t place the phone beneath it, there is a solution.

Beam uses Opentrack to interface with your simulator game. Within Opentrack you have the option to define the default camera offset. Here is an in-depth explanation.

How to compensate for camera angle in Opentrack?

Placing the camera on that table on the right should work in terms of angle offset that we can still track. Tracking a distance of 1-1.2m (3-4ft) between the camera and your face is enough. There will be a loss in tracking accuracy and/or smoothness if the phone is placed too far away from the user.

Please check the following:

1. The phone is in a stable position (it does not wiggle or slide)

    

2. The room is well illuminated (your face is not in the dark)

    

3. The internet connection is stable (i.e a slow internet connection will affect performance)

    

4. There is no firewall blocking the connection of the application

Eyeware Beam may run more efficiently with newer generations of iPhone or iPad due to higher CPU. However, the GPU cannot create frames as fast as needed once the quality or resolution reaches a certain higher level. That is why we say that a higher CPU may improve the performance but this is not necessarily always the case.

Similarly, we aim to support and provide mostly the same user experience on all iPhone and iPad models that have a Face ID camera. Eyeware Beam doesn’t use Face ID itself, which is Apple’s face recognition technology. Instead, we built Eyeware Beam with our proprietary technology that requires a device with the camera model used by Face ID.  That is why we can confidently say that any iPhone or iPad with Face ID will work similarly with Eyeware Beam.

Eyeware Beam is set to run in the background. You can locate the software in your Windows system tray located in the Windows Taskbar. This is usually at the bottom right corner of the screen. The purple Eyeware Bear logo will be found beside the other miniature software icons.

Eyeware Beam has no direct affiliation or control over OpenTrack. We are aware of this issue and feel confident that Microsoft Windows Defender and antivirus programs sometimes mislabel OpenTrack as a virus or trojan.

However, the consensus from various internet forums is that there is no issue with OpenTrack. It can happen if OpenTrack developers do not digitally sign files with a certificate or do not do an extended validation (EV) code signing.

OpenTrack is an open-source project that has been made available to gamers for years and has a large global user base. We always recommend downloading the software directly from official OpenTrack Github website.

When moving the outside camera with your computer mouse, the interior camera may not move. If this occurs, navigate to documents > ATS > config.cfg.

Change the TrackIR value from ‘1’ to ‘0’. ‘0’ corresponds to controller and ‘1’ to head tracking. You will need to change this setting each time you want to switch.

Please keep in mind that Eyeware Beam has no direct affiliation or control over OpenTrack.